Warranty Policy

Thank you for shopping with us! We are committed to providing high-quality solar gadgets and ensuring your satisfaction with every purchase. Please review our warranty policy below to understand your coverage and rights as a customer.

1. Warranty Coverage

All solar gadgets purchased from our website come with a limited warranty covering manufacturing defects in materials and workmanship under normal use.

  • Warranty Period:
    Unless otherwise stated on the product page, our products are covered by a 12-month warranty from the date of delivery.
  • What is Covered:
    • Defective components due to manufacturing errors
    • Malfunctions under normal usage conditions
    • Faulty solar panels or charging systems not caused by misuse
  • What is Not Covered:
    • Damage from accidents, misuse, neglect, or improper installation
    • Normal wear and tear or cosmetic damage (scratches, dents, etc.)
    • Water or weather-related damage unless specifically stated as waterproof/weather-resistant
    • Unauthorized repairs or modifications

2. How to Make a Warranty Claim

If you experience an issue covered under warranty, please follow these steps:

  1. Contact Us:
    Reach out to our customer service team at [sales@greenvoltshop.com] with your order number, a description of the issue, and photos or videos if applicable.
  2. Verification:
    Our team will verify the issue and determine whether it is covered under our warranty policy.
  3. Resolution:
    Depending on the situation, we may offer a repair, replacement, or refund at no additional cost.

3. Return Shipping

  • In most warranty cases, we will cover return shipping costs if the product is deemed defective and still under warranty.
  • If the issue is not covered under warranty or is found to be user-caused damage, the customer may be responsible for shipping fees.

4. Additional Notes

  • Keep your original receipt or proof of purchase, as it is required for all warranty claims.
  • If the original product is no longer available, we may offer a comparable replacement of equal or greater value.

5. Contact Us

If you have any questions about our warranty policy or need assistance with a product issue, please don’t hesitate to contact us:

📧 Email: [sales@greenvoltshop.com]
💬 Live Chat: Available on our website during business hour