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Returns & Refund Policies

Your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help. Please read our policy on returns, refunds, and cancellations carefully.

1. Return Policy

We accept returns on most items within 30 days of the delivery date.

Eligibility for Returns:

  • Item must be unused, in its original packaging, and in the same condition that you received it.
  • A receipt or proof of purchase is required.

Note: Certain items such as clearance items, custom products, or gift cards may not be eligible for return.

How to Initiate a Return:

  1. Contact us at [sales@greenvoltshop.com] with your order number and reason for return.
  2. We will provide you with a return authorization and instructions.
  3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

2. Refund Policy

Approved Returns:

  • If your return is approved, a full or partial refund will be issued to your original method of payment within 5–10 business days.
  • Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

Late or Missing Refunds:

  • If you haven’t received your refund after 10 business days, first check your bank account.
  • Then contact your Credit Card Company and bank.
  • If you’ve done all of this and still have not received your refund, please contact us at [sales@greenvoltshop.com]].

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery:

  • Include photos or a short video showing the issue.
  • We’ll offer a free replacement, repair, or full refund depending on the situation.

4. Order Cancellations

Before Shipping:

  • Orders may be canceled within 12 hours of placement. Please email us immediately if you wish to cancel.

After Shipping:

  • Once an item has been shipped, it cannot be canceled. You may initiate a return after delivery if eligible.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective, incorrect, or damaged upon arrival.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns.

6. Contact Us

For any issues regarding returns, refunds, or cancellations, please contact:

📧 Email: [sales@greenvoltshop.com]
💬 Live Chat: Available on our website during business hours