Thank you for shopping with us! We are committed to providing high-quality solar gadgets and ensuring your satisfaction with every purchase. Please review our warranty policy below to understand your coverage and rights as a customer.
1. Warranty Coverage
All solar gadgets purchased from our website come with a limited warranty covering manufacturing defects in materials and workmanship under normal use.
- Warranty Period:
Unless otherwise stated on the product page, our products are covered by a 12-month warranty from the date of delivery. - What is Covered:
- Defective components due to manufacturing errors
- Malfunctions under normal usage conditions
- Faulty solar panels or charging systems not caused by misuse
- What is Not Covered:
- Damage from accidents, misuse, neglect, or improper installation
- Normal wear and tear or cosmetic damage (scratches, dents, etc.)
- Water or weather-related damage unless specifically stated as waterproof/weather-resistant
- Unauthorized repairs or modifications
2. How to Make a Warranty Claim
If you experience an issue covered under warranty, please follow these steps:
- Contact Us:
Reach out to our customer service team at [sales@greenvoltshop.com] with your order number, a description of the issue, and photos or videos if applicable. - Verification:
Our team will verify the issue and determine whether it is covered under our warranty policy. - Resolution:
Depending on the situation, we may offer a repair, replacement, or refund at no additional cost.
3. Return Shipping
- In most warranty cases, we will cover return shipping costs if the product is deemed defective and still under warranty.
- If the issue is not covered under warranty or is found to be user-caused damage, the customer may be responsible for shipping fees.
4. Additional Notes
- Keep your original receipt or proof of purchase, as it is required for all warranty claims.
- If the original product is no longer available, we may offer a comparable replacement of equal or greater value.
5. Contact Us
If you have any questions about our warranty policy or need assistance with a product issue, please don’t hesitate to contact us:
📧 Email: [sales@greenvoltshop.com]
💬 Live Chat: Available on our website during business hour